VoIP Phone System
All-Inclusive Phone System to Fit Your Needs
- Full Call Center Functionality
- Easy To Use Portal
- iPhone/Android App
- Multiple Auto Attendants
- Multi-Location Integration
- Enhanced Landline Texting
- Unlimited Local/Long Distance
- Unlimited Simultaneous Calling
- Voicemail To Email
- Voicemail Transcription
- Music On Hold
- Local Support
- On-Site Training
- HD Audio
- Instant Messaging
- Call Recording
- Caller ID
- Follow Me
- Line Hunt
- 3 Way Calling
- Do Not Disturb
- 100% Hosted VoIP
- Tier 4 Data Center
- Multi-City Redundancy
- 99.99% Uptime
- High Performance
- No Contracts
SNAPmobile (Mobile Integration)
Contacts: View your office phones/extensions and phone’s contact list. Click on any contact to place a call with your company caller ID.
Voicemail: Retrieve voicemail messages from anywhere.
Bluetooth Enable: Use your car’s Bluetooth for placing calls and checking voicemail.
Dial Pad: Place a call using your company caller ID.
Call History: View all inbound and outbound calls from your work extension. Clicking any item will place a call using your company caller ID.
Expand the capabilities of your phone system with CRM integration. Easily make calls by clicking on the phone number from any web page or online CRM. Inbound calls will open up contact records & allow you to add notes. We integrate with many of the industry leading CRM’s such as Salesforce, Zoho, Redtail, Freshdesk, InfusionSoft & many more. If your CRM is not on our integration list, we can build it!
SNAPtext (Landline Texting)
When you call a client or a prospect from your company number, do they ever respond by text? Have you ever wanted to reach out to your clients by text but didn’t want to give out your cell phone number? If so, enhance your communications with your clients by using our texting app, SNAPtext. With our easy to use web portal & iPhone/Android app, multiple people in your company can both send & receive text messages & images using your company phone number.
- Unlimited Texting
- Unlimited Contact
- Unlimited Devices/Users
- Send images & photos
- Emoji Texting
- Contact Import
- Group Texting
- Scheduled Texting
- Auto Responses
Faxing & Fax Bridges (eFax)
Easily send & receive faxes using your existing fax number from any computer. Our easy to use portal allows you select any file to fax & allows you to view, download & print all historical outbound & inbound faxes. Are you not ready to leave your fax machine behind? No problem! With our Fax Bridge, you can tie your fax machine to our eFax service and start sending & receiving faxes using your fax machine.
Call Center Functionality
Easily view live statistics such as Active Call Queues, Active Agents, Average Wait Time, Average Handling Time, Abandon Rate, Calls Answered, Call Volume & more! Dig into the stats even deeper with reports to view historical Queue Stats, Agent Stats, Dialed Number Stats, Abandoned Stats and much more! With enhanced features such as Listening, Whispering & Barging, you can monitor & interact not only with the agent but the caller too.
With office manager privileges, you can easily manage and update your user’s names, pin numbers, email addresses & voicemail settings.
Easily filter through your call history using Date Ranges, Extensions, Called Number, Dialed Number & Call Type to see the call volume & duration of a call. If call recording is enabled, click on the Audio icon to listen to the audio from the call.
Auto Attendants & Time Frames
Easily manage your business hours, after hours & holiday hours through the easy to use Time Frames Interface. Within the auto attendant’s interface, you can update recordings along with options & rules for what happens when a caller enters various numbers or extensions.
Voicemail can be accessed through your desk phone, but why not enhance it with a visual view of your messages plus transcriptions with the ability to forward, download and save your messages. Manage your voicemail settings remotely to change your message, rules & answering rules.
Using the Answering Rules allows your cell phone to be an extension of your desk phone. When someone calls or transfers a call to your extension, your cell phone can ring to allow you to answer your calls from anywhere. If you choose not to answer the call, your company voicemail will record the message.